Question 1

Will Pod 6 fit my mattress if the size is slightly different?

Accepted Answer

We currently offer full-bed Pod 6 only: 1.5 × 2.0 m, 1.8 × 2.0 m and 2.0 × 2.0 m. Single/Solo is no longer available.For the best fit, match the Pod 6 Cover to your actual mattress dimensions. Its fitted design has some elasticity and wrapping space, so a mattress LENGTH difference of 10 cm or less (≤10 cm, including exactly 10 cm) generally does not affect normal use or temperature regulation. Fit the Cover over the mattress, then appropriately adjust and secure any excess material following the installation instructions. Do not force or stretch it or bend the internal tubing.If the LENGTH difference is more than 10 cm (>10 cm), please email info@eightsleephk.com with your mattress width × length × thickness before choosing a size so we can confirm the fit.Width compatibility is assessed separately: matching widths is best. A slightly narrower Cover may be usable within the recommended allowance, although appearance may differ; we do not recommend a Cover wider than the mattress. Do not apply the length allowance automatically to width. Please contact us if either is uncertain. Recommended mattress thickness is 25.4–40 cm; other thicknesses need confirmation.Full-bed: 1.5 × 2.0 m, 1.8 × 2.0 m or 2.0 × 2.0 m. Use actual dimensions rather than Queen/King labels.

Question 2

Pod 6 包括甚麼？需要換床褥嗎？ / What is included?

Accepted Answer

Pod 6 includes the Cover and Hub and fits over your existing mattress. Available full-bed sizes are 1.5 × 2.0 m, 1.8 × 2.0 m and 2.0 × 2.0 m. The matching Adjustable Base is optional. Single/Solo, Blanket and Pod Pillow Cover are not offered.Pod 6 包括 Cover 床罩及 Hub 主機，配合現有床褥使用。現售全床尺寸為 1.5 × 2.0、1.8 × 2.0 及 2.0 × 2.0 米，可加配相同尺寸的電動 Base。本店不再提供 Single／Solo，亦不提供 Blanket 或 Pod Pillow Cover。

Question 3

Autopilot Standard 要另外付費嗎？ / Is Autopilot included?

Accepted Answer

Autopilot Standard is included with eligible Pod purchases, with no additional Standard subscription fee at checkout. Optional upgrades are available separately in the Eight Sleep app. Base-only purchases do not include a new Standard entitlement. Eligibility, ongoing access and any provider changes follow the terms applicable to your order: https://eightsleephk.com/policies/terms-of-service合資格 Pod 訂單包括 Autopilot Standard，結帳時毋須另付 Standard 訂閱費。可於 Eight Sleep App 自選付費升級；單買 Base 不包括新的 Standard 會員資格。適用資格、持續使用及供應商日後變更，以訂單適用條款為準。

Question 4

Does my Pod include a Hong Kong plug? / 是否配備香港英式插頭？

Accepted Answer

Yes. All products supplied by our store come with a Hong Kong/UK-style three-pin plug. If you plan to use your Pod outside Hong Kong, email info@eightsleephk.com before ordering so we can check the destination requirements with you.有的。本店供應的產品均配備香港英式三腳插頭。如計劃在香港以外地區使用，請先電郵 info@eightsleephk.com，讓我們與您確認目的地的使用要求。

Question 5

多久安排出貨？ / When will my order ship?

Accepted Answer

Orders ship from Hong Kong. Most Hong Kong orders arrive at your door within about a week. Free standard shipping is included for Hong Kong and Macau.所有訂單由香港發貨，香港訂單大部分約一星期內送到府上；香港及澳門享免費標準送貨。

Question 6

如何追蹤訂單？ / How can I track my order?

Accepted Answer

出貨後，我們會電郵通知及提供可用的追蹤資料。請查看訂單確認及出貨電郵（包括垃圾郵件匣）；如需查詢，電郵 info@eightsleephk.com 並提供訂單編號。We will email you when your order ships, with tracking details where available. Check your order and shipping emails, including your spam folder. For help, email info@eightsleephk.com with your order number.

Question 7

可以送往哪些地區？ / Where do you deliver?

Accepted Answer

We deliver to Hong Kong and Macau, and international shipping can also be arranged. All orders ship from Hong Kong. For destinations outside Hong Kong and Macau, please email info@eightsleephk.com before ordering with your destination and the Pod size you need. We will confirm the shipping arrangements, charges and estimated delivery timing for you. Free standard shipping applies to Hong Kong and Macau; international shipping is quoted separately.我們提供香港及澳門配送，亦可安排寄往國外；所有訂單均從香港發貨。海外客人請在下單前電郵 info@eightsleephk.com，提供目的地及所需 Pod 尺寸，我們會為您確認配送安排、運費及預計送達時間。香港及澳門享免費標準配送；國際運費另行報價。

Question 8

香港及澳門免運費嗎？ / Is shipping free?

Accepted Answer

香港及澳門訂單包括免費標準運送。可用配送方式及任何特殊安排會於確認訂單時列明。詳情：https://eightsleephk.com/policies/shipping-policyFree standard shipping is included for Hong Kong and Macau. Available delivery options and any special arrangements will be shown or confirmed for your order. See our shipping policy: https://eightsleephk.com/policies/shipping-policy

Question 9

拆盒或用過可以退貨嗎？ / Can I return an opened Pod?

Accepted Answer

Request a change-of-mind return within 14 calendar days of delivery. Opened/used Pods and Bases are eligible if undamaged and complete with original boxes, protective packaging, parts and accessories. You arrange/pay change-of-mind return shipping; no restocking fee. Email info@eightsleephk.com for instructions before sending anything. Wrong, damaged or defective goods are assessed separately. Refund approval follows receipt and inspection. Approved refunds are issued to the original payment method within 30 calendar days after approval, or sooner where required; your payment provider may take additional time to display the credit. https://eightsleephk.com/policies/refund-policy收貨後14個曆日內可申請改變主意退貨。已拆盒或使用的 Pod／Base 須無損，並保留全部原裝紙箱、包材、零件及配件。顧客安排及支付改變主意退貨運費，不收補貨費。請先電郵取得指示；錯貨、損壞或故障另作評估。退款須收回及檢查後批准；獲批後30個曆日內退回原付款方式（適用規則要求更快則從其規定），付款供應商入帳可能需額外時間。

Question 10

兩年保養由誰提供？ / Who provides the two-year warranty?

Accepted Answer

Pod purchases delivered to Hong Kong or Macau include two years of warranty service from delivery. Eight Sleep HK manages your case and coordinates the manufacturer’s two-year warranty through the relevant Greater China service channel, subject to applicable terms. Contact info@eightsleephk.com with your order number, proof of purchase, serial number, issue and photos. Wait for our Hong Kong return instructions; we handle manufacturer liaison, assessment, covered repair/replacement and shipment back. Shipping arrangements and any costs are confirmed before dispatch. We are an independent retailer, not operated by Eight Sleep. https://eightsleephk.com/policies/terms-of-service送往香港或澳門的 Pod 訂單包括由收貨日起兩年保養服務。我們全程管理個案，按適用條款代為對接原廠大中華區保養渠道。請先聯絡我們，按指示寄到香港，由我們跟進檢查、原廠處理及寄回安排；運送安排及費用會先確認。毋須自行聯絡原廠。我們為獨立零售商，並非 Eight Sleep 官方。

Question 11

可以更改尺寸或取消訂單嗎？ / Can I change or cancel an order?

Accepted Answer

請盡快電郵 info@eightsleephk.com，提供訂單編號及所需更改。我們會按訂單處理進度確認能否安排；未收到確認前，更改或取消尚未生效。已出貨訂單請按退貨政策處理。Email info@eightsleephk.com as soon as possible with your order number and requested change. We will confirm what is possible based on the order stage. A change or cancellation is not complete until confirmed. Shipped orders are handled under our return policy.

Question 12

Is an express after-sales loan-unit service available? / 極速售後借機服務推出了嗎？

Accepted Answer

We are preparing an express after-sales programme designed to reduce disruption while your product is being serviced. The planned arrangement is for you to send the affected item to us in Hong Kong, and for us to provide an available working loan unit while we coordinate manufacturer support. This programme has not launched yet; loan-unit availability and service terms will be confirmed when it launches. For current after-sales arrangements, email info@eightsleephk.com.我們正籌備「極速售後」借機服務，希望減少產品維修期間對您的影響。計劃安排為：您將有問題的產品寄到香港給我們，我們在對接原廠處理期間，先提供可用的正常運作借用機。服務尚未正式推出，借機供應及服務細則將於推出時確認。現階段如需售後協助，請電郵 info@eightsleephk.com。

Question 13

可以用哪些付款方式？ / Which payment methods are available?

Accepted Answer

可用付款方式會在結帳頁顯示，並因裝置及所在地區而異。請以結帳頁實際提供的選項為準；不要在聊天中提供完整卡號或驗證碼。Available payment methods are shown at checkout and may vary by device and location. Please use the options actually displayed for your order. Never share full card details or verification codes in chat.

Question 14

如何即減 HK$800？ / How do I get HK$800 off?

Accepted Answer

Use the Welcome offer form in the cart: enter your email and consent to marketing emails. After successful signup, check that HK$800 off appears on your eligible Pod and final total before checkout. Base excluded; once per customer; no stacking. If it does not appear, contact info@eightsleephk.com or Instagram @eightsleephk instead of repeatedly signing up. https://eightsleephk.com/cart在購物車 Welcome offer 表格填寫電郵並同意訂閱。成功後先確認合資格 Pod 及總額已減 HK$800，再結帳。Base 除外；每人一次，不可疊加。如折扣未顯示，請電郵或 Instagram @eightsleephk 聯絡我們，毋須重複訂閱。Current eligible Pod sizes: 1.5 × 2.0 m, 1.8 × 2.0 m and 2.0 × 2.0 m. 現售合資格 Pod 尺寸：1.5、1.8 及 2.0 米全床款。

Question 15

如何聯絡我們？ / How can I get help?

Accepted Answer

Need help from a person? Email info@eightsleephk.com or send us a direct message on Instagram @eightsleephk: https://www.instagram.com/eightsleephk/For order enquiries, include your order number and a short description. For sizing, include your mattress width × length × thickness; for product issues, include relevant photos. Our team will review and reply. Please do not share passwords, verification codes or full payment card details.需要人工協助？請電郵 info@eightsleephk.com，或透過 Instagram @eightsleephk 私訊我們：https://www.instagram.com/eightsleephk/訂單查詢請附訂單編號及簡單說明；尺寸查詢請提供床褥闊 × 長 × 厚度；產品問題可附相關照片。我們會查看並回覆。請勿提供密碼、驗證碼或完整付款卡資料。

Question 16

Can I visit a physical store in Hong Kong? / 香港有實體店可以到訪嗎？

Accepted Answer

Our Hong Kong physical store is being prepared, with an opening targeted for the end of 2026 on Hong Kong Island. It is not open yet. The exact address, opening date and visiting arrangements will be announced once confirmed. Please do not travel to an unannounced location. For updates or product enquiries, email info@eightsleephk.com.我們的香港實體店正籌備中，預計於 2026 年底在港島區開設，目前尚未開放。確實地址、開幕日期及到訪安排會在落實後公布。如想了解最新進度或查詢產品，歡迎電郵 info@eightsleephk.com。

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